FAQ's nNea pizza

What does nNea stand for?

new Neapolis - Metropolis of a new pizza era.



What does the TOP 50 PIZZA stand for?

50 top pizza is the guide for the best pizzerias in the world. https://www.50toppizza.it/en/anagrafica/nnea-pizza/



What is so special about nNea dough?

nNea dough is in constant development. The research started on day 0 and it doesn’t aim to stop. The characteristic of the dough is its long fermentation and rising process, which reaches a total of 50 hours of life, sometimes 70 hours. nNeadough is softer than a cloud.



Who are you referring to as nNea dough master?

The brain behind our dough is the former filmmaker and artist Vincenzo Onnembo. His motto is “make mistakes faster” in order to develop immunity for obstacles. nNea represents his playground for research and development for the perfect dough, despite he believes perfection doesn’t exist.



Are nNea pizza suitable for vegetarian or vegan diets?

A large part of our menu consists of vegetarian pizzas and a vegan selection.



Are nNea pizza suitable for gluten free diets?

Unfortunately, our dough is not suitable for gluten free diets.



Do you sell Gift Cards?

Yes we offer gift cards starting from € 25 here.



Can I pre-order Pizza a Portafoglio or nNeafrozen over the phone or via social media?

No, we only accept orders online through our pre-order tool at nNeapizza.com or via the nNeafrozen shop at nNeafrozen.com/shop



Can I order take away or do you deliver during the pandemic?

Yes. We deliver our Pizza a portafoglio P! with Uber-eats. And our nNeafrozen with with both Uber-eats and next day delivery with Peddler if ordered through our own website. nNea is open for take-away nNeafrozen: Monday - Tuesday 12:00 - 17:00 (online pre-order only through nNeafrozen.com) Wednesday - Sunday 12:00 - 21:00. nNea is open for take - away Pizza a portafoglio: Wednesday 17:30 - 21:00 Thursday - Sunday 12:00 - 21:00



Can I add toppings or change ingredients?

At nNea pizzas are created with a very precise goal to deliver certain flavours, emotions and contrasts. One ingredient less or more will result in the alteration of flavour balance, therefore modifications of our ingredients are not taken into account unless a special allergy or diet.



Can I have the Pizza a portafoglio not folded?

It's the street food version of pizza and it's called a portafoglio because the fold resemble a wallet (portafoglio), a leaflet, in fact it's also called a libretto (booklet). It is believed to have been invented by pizzeria Port' Alba in Napoli around 1850 circa. Certainly there is evidence of pizza a portafoglio in a book published in 1887 written by Matilde Serao, Il ventre di Napoli. We thought you might enjoy discovering a new way of eating pizza, the old school neapolitan way. no fork and knife needed, just Bite the crust!



FAQ's COVID-19

Are you open for takeaway during Covid19 lockdown?

We do NOT offer takeaway and delivery, but we are open with a new streetfood concept! We will be open only outside from Tuesday to Sunday 12:00 - 21:00 hours to craft nNea a Portafoglio! See you soon?!



When will you be open again?

These are very uncertain times for the hospitality industry. We feel obliged to be socially responsible to keep the staff, guests and others safe during this pandemic. We will open once we feel it is safe (and when the measures are lifted).



How are you dealing with financial loss?

Let’s be honest, it is not easy to survive. We were forced to think creatively and came up with nNeafrozen and Pizza a Portafoglio. Pretty cool hè?!



Can we support nNea?

For sure! The best support (and for free) is to share stories on social media and tag #nNeapizza. You can also support us by buying gift cards online or even tastier buy nNeafrozen (tag us with #nNeafrozen).



FAQ's nNeafrozen

What is nNeafrozen?

nNeafrozen was born during the Covid-19. It's a frozen pizza line created for home baking. We believe our frozen pizza taste better than one stuck in a delivery bag for several minutes.



Can I buy nNea frozen in your restaurant?

Yes, indeed you can! During the Covid-19, we are open from 12pm to 9pm except on Monday's (we rest on this day!) You can buy your nNeafrozen pizza at: ​ Terre Lente - Westerstraat 55H, 1015 LV Amsterdam Stach - Overtoom 112, 1054 BV Amsterdam Massimo Gelato west - Jan Hanzenstraat 13, 1053 SJ Amsterdam GreenSwapp - download the app and shop online For deliveries in Den Haag & Rotterdam region - www.Jeqqo.nl



Can I order nNeafrozen if I do not live in Amsterdam?

We partnered with Jeqqo.nl for deliveries in South Holland. We're working our magic to cover more areas too.



Are shops selling your nNea frozen?

Yes, you can buy your nNeafrozen pizza at: ​ Terre Lente - Westerstraat 55H, 1015 LV Amsterdam Stach - Overtoom 112, 1054 BV Amsterdam Massimo Gelato west - Jan Hanzenstraat 13, 1053 SJ Amsterdam GreenSwapp - download the app and shop online For deliveries in Den Haag & Rotterdam region - www.Jeqqo.nl



How to cook nNeafrozen?

For the ultimate pizza experience: - Defrost at room temperature for 45 minutes. - Do not bake this pizza while it is still frozen. - Bake at 220° for 8-10 minutes. - If your pizza has no cheese it will be ready in less time - Does your pizza include extra toppings? Use them after the pizza is baked. - A drizzle of extra virgin olive oil is always welcome.



I’d like to resell nNeafrozen, who do I speak to?

YES! Welcome aboard! Get in touch with us here and someone from our team will get back to you as soon as we can.



I have a problem with my order, who do I speak to?

Send us an email and we aim to reply during business hours within 3 hours.



Is the delivery for free?

We deliver for free from 50 Euros. Below 50 Euros we charge a small delivery fee or you can pick them up at our stockist.



 
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